If a pop-up window appears prompting you to enter user name and password for Microsoft SQL Server, it means that the SQL Server Engine that is used for TurboBid's SQL Database is not running.


The usual problems are that either all of the required SQL files did not get installed or another program on your computer caused SQL Server to stop running.


1) Check to see if SQL Server is running


If the files are displayed, let's look to see if the SQL Server engine is running or not. 


You need to search for and open a program called SQL Server Configuration Manager

  • Click your computer's start button and select Search. 
  • For all Windows operating systems other than Windows 10, type in "SQL Server Configuration Manager".
  • For Windows 10, type in "sqlservermanager11.msc".
  • SQL Server Configuration Manager should appear in the search results screen. Open this program.

  • On the left menu, select "SQL Server Services".

  • On the right side, SQL Server (TURBOBIDSQL) should be running. If not, right click on it and select "Start".

  • Nothing else should be running. If there is anything else running, right click on it and select "Stop".


2) Check for Microsoft updates


Windows 7

  1. Open Windows Update by clicking the Start button Picture of the Start button. In the search box, type Update, and then, in the list of results, click Windows Update. 
  2. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer. 
  3. If you see a message telling you that important updates are available, or telling you to review important updates, click the message to view and select the important updates to install. 
  4. In the list, click the important updates for more information. Select the check boxes for any updates that you want to install, and then click OK. 
  5. Click Install updates. 
  6. Read and accept the license terms, and then click Finish if the update requires it. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation. 

Note: Some updates might require that you restart your computer to finish installing. Save and close all your programs before restarting to prevent data loss.


Windows 8 

  1. Open Windows Update by swiping in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, and then tapping or clicking Update and recovery. 
  2. Tap or click Check now, and then wait while Windows looks for the latest updates for your PC. 
  3. If updates are found, tap or click Install updates. 
  4. Read and accept the license terms, and then tap or click Finish if the update requires it. 

Note : You might need to restart your PC to finish installing some updates. Save and close all your files and apps before you restart so you don't lose anything.


Windows 10

  1. Open Settings, and click/tap on the Update & security icon.  
  2. Click/tap on Windows Update on the left side, and click/tap on the Check for updates button.
  3. Windows will now check for updates.
  4. Windows will now automatically download and install any available updates.
  5. While updates are downloading, you can click/tap on Details to see more details about each available update.
  6. If a restart has been scheduled to install and apply available updates, select to Restart Now.


SQL Server Service Pack 3

  1. If you have the SQL Server programs displayed in your control panel, click here to download the Microsoft SQL Server Service Pack 3. This will ensure that your computer has all current fixes to SQL Server. The link will take you to the Microsoft site. Select to download the x86 version. 


3) Run the TurboBid installation package again


If the SQL programs were not displayed in the control panel's programs, it's possible that your anti-virus program blocked the installation or you were not at your computer during the entire installation and failed to click the "Next" buttons whereas the installation timed out and failed.

  1. Turn off or disable all anti-virus programs that are running on your computer.
  2. Run the TurboBid installation again. 
  3. The installation application should be located in your download folder.
  4. The installation application will be titled TurboBid4Setup.exe for electrical and TurboBidPlumbingSetup.exe for plumbing.


If you would like help with this, please let us know. We can get together in a screen sharing session where we can see and control your computer. This will allow us to do all of the work for you.